Service & Support

1. Sample Availability & Policy
* Standard products: Normally we will keep certain stock of our standard product for sample. As soon as getting payment from client, we can make immediate delivery.
*Customized product: If client need customized function, please specify detailed requirement and it will take some days to make the sample.

2. Accessories
We can provide the corresponding accessories to the player, like wall mount/Shelf/Tablet brackets, USB extension cable or power adaptor with non-standard length, etc.

3. Transportation
* Our products and prices are based on Ex-work Shenzhen
* We can help the clients to deliver the goods at CIF or DDU by sea or by air.

4. Guarantee
We provide one year quality guarantee for the products, except the human damage and force majeure factor.

5. Return and replacement Process
* Client should take photo or video to show us the problem. After our engineering analyze,
-- If the problem can be resolved by upgrading software, then we will send upgrading software to client for upgrading.
-- If the problem can be resolved by changing some part like PCB etc, we will send the corresponding part to client to replace.
--If the problem can not be resolved at Client there, client returns the product to us at their delivery charge. If the products are in Guarantee period, we will send the new one or repaired one to client at our charge. If out of guarantee period already, client will bear the delivery charge.

6. Network/3G/WiFi Support

There are several different names for HD Digital Signage, such as Digital Signage Display, Digital Signage Player, LCD Advertising player, Advertising Display, Advertising Screen,LCD Digital Signage, Digital Sign, Dynamic Advertising, Advertising Signage, LCD Media player, POP Video Player etc. At the beginning, people got used to using static advertising like printed billboards to attract passers' attention. However, nowadays, with the technology development, more and more companies find a more effective way, that is to use dynamic advertising which digital content is played on a advertising player. No matter it is in a supermarket, chain store, or train station, it brings passers a huge impact through visual and audio, and much easier to capture their attentions to increase sales and improve product awareness.